Committed to Member Protection

999c Responsible Gaming — Keep the Fun, Keep the Control

999c believes gaming should be a source of entertainment, not stress. Every member has different limits and circumstances, so we've put tools and measures in place to help you stay in full control of your play.

If You Feel Like You're Losing Control

Contact 999c support right away or activate self-exclusion. Seeking help isn't weakness — it's the right call.

Quick Protection Tools
Deposit Limit
Set Your Own Daily/Weekly Limits
Session Time Limit
Decide How Long You'll Play Before You Start
Self-Exclusion
3 Months to Permanent — Block Yourself
Loss Limit
Set Your Own Maximum Loss Limit
1

What Responsible Gaming Means

Responsible gaming means playing in a way that keeps it enjoyable — not a source of anxiety. It means making informed decisions: how much time you spend, how much money you put in, and when to stop.

For 999c, responsible gaming isn't just a policy — it's a daily commitment. We want every member to come to 999c for entertainment and leave feeling well and happy. Win or lose, if life still feels normal after the game, that's what success looks like.

Gaming can be entertaining, but it is not a reliable source of income. The house advantage works against you over the long run — that's simply how it works, and playing means accepting that. Never wager money that, if lost, would put your daily life at risk. That's the most important rule of all.

999c's Core Principles: We never pressure any member to deposit more or play longer. If you ask our support team for help setting limits, they'll always assist — never judge.


2

What Are the Signs of Gaming Addiction

Gaming addiction develops gradually — not overnight. Catching the signs early makes it far easier to get back on track. If you notice any of the following in yourself or someone close to you, it's time to pay attention:

  • Chasing losses — keep coming back with the mindset of "I'll win it back this time."
  • Spending beyond your budget, including borrowing money or dipping into savings to keep playing.
  • Lying to or hiding from family and friends about how much time you spend playing.
  • Feeling restless, irritable, or uncomfortable when you're not playing.
  • Neglecting work, studies, or family responsibilities to sit down and play.
  • You've tried to stop playing but haven't been able to.
  • Turning to gaming to cope with stress or loneliness.
  • Continuing to play despite losing more than you win.

One or two of these signs alone isn't cause for alarm — but stay aware. If you notice more than three in yourself, it's time to take a step back. 999c's self-exclusion tool is your best resource right now.


3

Check Yourself — See Where You Stand

Answer the following questions honestly. This isn't a test — it's a way to understand where you stand. Check any boxes that apply to you:


4

999c's Protection Tools

999c offers several protective tools at no cost. You can find them under the Settings section of your account, or simply ask support to activate them for you. Use them however suits you — 999c won't judge.

Deposit Limit

Set your own daily, weekly, or monthly deposit cap. Lowering your limit takes effect immediately; increasing it requires a 24-hour waiting period.

Effective Immediately
Loss Limit

Set a cap on how much you're willing to lose within a given period. Once you hit that limit, no further bets can be placed — automatically.

Automatic Protection
Session Time Limit

Set how long you want to play in a single session. When the time is up, you'll receive a reminder and the option to log out.

Time Management
Self-Exclusion

Block yourself for 3 months, 6 months, 1 year, or permanently. During this period, you will not be able to log in or create a new account.

Strong Protection

To activate these tools, log in to your account → go to Settings → Responsible Gaming. Or let us know via live chat and our support team will set it up for you.


5

How to Set Healthy Gaming Limits

Before you start playing on 999c, set some ground rules for yourself. It may sound strict, but players who stick to these rules consistently get the most enjoyment out of gaming in the long run.

1
Set Your Budget First

Set your limit before the session begins — decide the maximum amount in BDT you're willing to spend today. This should only be money you can afford to lose without it affecting your daily life. Never use funds meant for household expenses, EMI payments, or your emergency savings.

2
Set a Time Limit

Set a timer on your phone. Play for 30 minutes or an hour — then take a break. Extended uninterrupted sessions impair your judgment and increase the likelihood of losses.

3
Set a Win Target Too

Set a win limit, not just a loss limit. Decide in advance: "I'll stop if I win ৳2,000 today." Walking away while you're ahead is what smart players do — not chasing more out of greed.

4
Take a Break When You're Heated

Continuing to play while angry or frustrated after a loss almost always leads to further losses. Stop in that moment, drink some water, take a short walk — then make your decision.

5
Track Your Spending Regularly

At the end of each month, review how much you've spent on gaming. Your full transaction history is available in your 999c account. Looking at the numbers honestly will tell you everything you need to know about where things are heading.


6

Keep Minors Away from Gaming

999c strictly prohibits anyone under 18. But parents and guardians have a responsibility too. Stay vigilant to ensure your child cannot access 999c through your phone or device.

  • Keep your device protected with a password or biometric lock.
  • Never hand your device to a child while you're still logged in.
  • Clear any passwords saved in your browser.
  • If something seems suspicious, contact 999c support — the matter will be investigated and handled.

If you find out that a minor is using 999c — whether someone you know or not — contact support@999c.world immediately. We will close that account without delay.


7

Where to Turn When You Need Help

Breaking free from a gaming addiction on your own can be tough — but it's not impossible. Reaching out for help takes courage, not weakness. The following support options are available to 999c members:

999c Live Chat Support
Chat with us directly in Bangla — we can help with limit-setting, self-exclusion, or account breaks. Available 24/7.
Email Support
support@999c.world — include "Responsible Gaming" in the subject line. You'll receive detailed support within 24 hours.
Talk to Family and Friends
Talk to someone close to you — keeping it hidden only makes things worse. The support of family is one of the most powerful forces in overcoming addiction.

Keep in Mind: Once self-exclusion is activated, your account cannot be restored before the period ends. This is intentionally difficult to reverse — so you can't undo the decision in an emotional moment.


8

999c's Commitment to Responsible Gaming

999c backs up its commitment to Responsible Gaming with action, not just words. Below are our specific pledges — ones we follow every single day:

999c never pressures members to deposit more — not by phone, not by email, not by notification.

Limit-setting and self-exclusion requests are processed instantly, without judgment.

No services are provided to anyone under 18 — age verification is strictly enforced.

When patterns of suspicious or at-risk behavior are identified, we proactively reach out to the member directly.

Responsible gaming information is always displayed in a clearly visible location on the site — never hidden away.

All Responsible Gaming tools are completely free — no charges, no conditions.

6 Core Principles of Safe Gaming

6 Commitments 999c Always Upholds and Reminds Its Members Of

Only "Affordable to Lose" Money

Only use money for gaming that you can afford to lose without it affecting your daily life. Household expenses, emergency funds, or borrowed money — never.

Financial Protection
Stop on Time

Whether things are going well or not — stop when the time is up. Use a timer. Playing for long stretches in one sitting reduces focus and weakens your decision-making.

Time Awareness
Don't Play on Emotion

Avoid gaming when you're angry, frustrated, or under the influence. These are the moments you're most likely to lose — and regret it.

Mental Health
Treat Wins as Good Luck

Every win is a matter of luck — not skill or a guaranteed system. Thinking of gaming as a long-term income source makes financial losses far more likely; avoiding that mindset makes them easier to prevent.

A Realistic Mindset
Stay Balanced

Don't let gaming become your only source of entertainment. Family, friends, hobbies — life is richer when it's well-rounded. Gaming is one part of it, not the whole.

Life Balance
Get Help Quickly

Reach out for help the moment you feel you need it — don't wait. 999c support and self-exclusion are available any time. The sooner you act, the easier it is to step back.

Take Action First

Frequently Asked Questions

Straight answers, plain language

999c displays Sports Betting odds in Decimal format — for example, 1.85, 2.50, or 3.20. This number tells you how much you get back for every BDT you wager if your bet wins. For instance, if the odds are 2.50 and you bet ৳100, a winning bet returns ৳250 (your original ৳100 plus ৳150 profit). Higher odds mean a bigger potential payout — but a lower chance of winning. Odds below 1.50 indicate a strong favorite — more likely to win, but with a smaller return. Odds above 3.00 signal higher risk and a higher potential reward. Always do a quick calculation before placing a bet — once you understand how odds work, making informed decisions becomes much easier.

Deposits on 999c are typically processed within seconds. If your deposit hasn't appeared after 30 minutes, first check in your bKash app to confirm whether the transaction was completed — a "Successful" status there means the payment went through but something went wrong in between. In that case, contact 999c Live Chat and provide the following: your bKash number, the transaction amount, the date and time, and your bKash Transaction ID (TrxID), which you can find in the transaction details within the bKash app. With this information, the support team can usually resolve the issue within 15 minutes. If your bKash status shows "Failed" or "Cancelled," the money will be returned to your bKash account and will not reach 999c.

Play Responsibly — 999c Is Here for You

Play within your limits on 999c and enjoy the experience. Your protection tools are active from the moment you register — all you need to do is use them.

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