999c FAQ — everything you want to know, explained simply

999c's VIP program has five tiers in total. Points accumulate with every bet, and your tier advances based on those points. The higher your tier, the greater the rewards.

• Bronze: Starts automatically after registration. Weekly cashback of 3%.
• Silver: From 5,000 points. 5% cashback and dedicated support.
• Gold: Unlocked at 20,000 points. 7% cashback, faster withdrawals, and an exclusive birthday bonus.
• Platinum: At 75,000 points. 10% cashback, a dedicated personal account manager, and higher withdrawal limits.
• Diamond: The highest tier. 15% cashback, priority support, exclusive tournament invitations, and special gifts.

VIP points are earned from Sports Betting, casino games, and slots alike. You can check your point balance and current tier on your profile page.

Registering at 999c takes just three steps and can be completed in under 2 minutes.

Step 1 — Personal Details: Full name, an active mobile number, and date of birth. You must be 18 years of age or older.

Step 2 — Create Your Account: A unique username (6–20 alphanumeric characters) and a strong password (at least 8 characters, including one uppercase letter and one number).

Step 3 — Consent & Verification: Tick the checkbox to agree to the Terms & Conditions, then verify your mobile number with an OTP.

Your account will be activated immediately after. No bank card or international payment method is needed — bKash or Nagad is all it takes. KYC verification must be completed before your first withdrawal.

999c regularly hosts sports and casino tournaments. Separate registration is usually not required — just place the minimum required bet on the designated game and you'll be added to the leaderboard automatically.

General rules:

• Bets must be placed on the specified game within the tournament's timeframe.
• Rankings are generally based on total winnings or the highest single win — each tournament specifies its own criteria.
• The minimum bet amount is generally between ৳50 and ৳200.
• The prize structure is always clearly listed on the tournament page — from first place to last.

Prize Distribution: Winnings are credited automatically to winners' accounts within 24–48 hours of the tournament ending. No claim is required.

When a match is cancelled or abandoned mid-game, 999c settles bets according to the following rules:

• Fully cancelled match: If the match never starts, or is abandoned before 50% of the scheduled time has elapsed, all bets Refund The original bet amount is returned to your account.
• Partially completed match: If a match is stopped after 50% or more of it has been completed, bets are settled based on the score or result at the time of abandonment.
• In-Play Bet: For live betting, settlement depends on the point in the match at which the bet was placed.

When a bet is refunded, it typically appears within 1–2 business days will show in your balance. For any match-related disputes, contact live chat with your bet ID and the support team will investigate and resolve it.

999c employs multiple layers of security to protect members' data and funds:

• SSL/TLS 1.3 Encryption: All your data is transmitted over a fully encrypted connection — no one can intercept it in transit.
• Two-Factor Authentication (2FA): Once enabled in settings, you will be required to enter an OTP sent to your mobile every time you log in.
• Fund Segregation: Members' funds are held separately from the company's operational funds.
• No Data Shared with Third Parties: Your mobile number, name, and financial details are never sold or shared with any external party.
• Unusual Login Detection: An automatic alert is sent if a login is detected from a new device or an unfamiliar location.

Our support team will never ask for your password or OTP. If anyone does, it's a scam — report it immediately at support@999c.world.

KYC (Know Your Customer) verification is required once before your first withdrawal. Completing it fully activates your account and increases your withdrawal limits.

Required Documents:

• ID Document: A clear photo of your National ID (NID) or passport — both front and back.
• Selfie: A clear selfie holding your ID — both your face and the text on the card must be fully visible.
• Proof of Address (optional): For large withdrawal amounts, a utility bill or bank statement may be requested.

Process: Log in → Profile → Verification → Upload documents. Typically Within 24 hours Approval is granted. Complex cases may take up to 48 hours. Once verified, you will not need to go through the process again.